FAQs

What is an online research panel?
An online research panel is a community of individuals with similar interests, and experiences, who have voluntarily chosen to participate in online research studies about various topics.

What information is required to become a panel member?
You need to complete an initial questionnaire called the member profile survey. This includes your basic contact information, gender and age and it will also ask you several questions about your financial preferences. The questions included in the member profile survey helps us to make your community experience relevant to you.

Can anyone join this panel?
No. This community is for Bankwest customers only.

What topics will the discussions and surveys cover?
The surveys will cover a variety topics about Bankwest such as what you love, what you don’t like, what we should change and what we should keep doing. We will also ask your feedback and opinions on our services and products.

Where can I find the details of the $1,000 Bankwest Savings Account Competition?
Click this link to view the terms and conditions.

What prizes or incentives are available for being a member of the panel?
Every time you complete a survey or participate in a discussion, you will be entered into a monthly draw for a chance to win one of two $200 Coles Group & Myer Gift card. Click here for competition terms & conditions.

What do I do if I do not get my prize?
If it has been 6 weeks since you submitted your prize claim form and you still have not received your prize, you can contact support at support@bankwestideaslab.com.au

How do I participate in discussions and surveys?
As a Bankwest Ideas Lab member, there are two ways you can participate. You can go to Bankwestideaslab.com.au and log in to look at what new activities are waiting for you AND to help you out we will send you emails when you have a new discussion and survey waiting. These email invites will ask you to participate in discussions and surveys that we think you’ll be interested in, based on the information you provided during registration. Invitations will include the topic of the study, the reward or incentive we are offering and instructions on how to access the study through the community. You are never obligated to participate.

What do I do if I forget my password?
Simply click the “Forgot Password” link under the sign in button on the member login page. If you have any issues, click the support link found at the bottom of the member login page (left).

Problems with the website?
Please click on the Support link found in the bottom left corner – here we have a number of options that relate to different problems you may have – like how to change your password, or my email and how do I unsubscribe.

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